About the Job

NOC: 6211,6212,6213,6214,6215,6216
Occupation: Sales and Service Supervisors
Category: Sales and Service Occupations

Nature Of Work:

Sales and service supervisors look after and coordinate a number of staff and activities for government, healthcare, or business.

They prepare schedules, assign duties, and establish and implement operational procedures. Supervisors maintain records, and prepare progress and budget reports. They may be required to hire and train new staff, and select and purchase equipment.

Skills:

Supervisory, organizational, leadership, and effective communications skills are essential. You must be observant, responsible, and able to enforce rules and regulations. As supervisor, you will be required to resolve problems and address the concerns of unhappy customers.  Services, product lines and sales methods may change frequently.  You must be prepared to keep informed and adapt to change.

Other Considerations:

Employment opportunities are likely to affected by economic conditions in the area, rising as the economy improves and falling when it declines. People in these occupations should be prepared to keep up with changes in product lines and sales methods. Annual incomes will depend upon many factors, including the product being sold, industry, location, qualifications, and the number of staff being supervised.